FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions



Where to specify the VAT number?
If you have a valid VAT number, please fill out the field in the billing address or shipping address during checkout

How to get a volume discount?
If you want to order a large quantity, please contact us via

How to cancel my order?
If you did a wrong order, please use the contact form and we will delete it. You can place a new order immedaitely.



What are the bank details for SEPA?
Name: Raiffeisenbank Singoldtal, Germany
Account holder:
Günter Köllner Embedded Development GmbH
IBAN: DE20 7016 9413 0100 5779 87

What to do if the payment via PayPal failed?
You can send the total amout directly via PayPal to



Where is my shipment?

After we have shipped your order, you will get an automated email from DHL with the tracking number.
Please enter this number at DHL Shipment Tracking.

The ADS-B Dongle and other lightweight goods are shipped with Deutsche Post Brief.
An automated email will not be provided.

Which country can I choose for shipping?

We deliver to almost every country, exceptions are:
Afghanistan, Cuba, Syrian Arab Republic, Iran, Democratic People's Republic of Korea, China.
Please contact our regional partner GAeTech for orders to China.

How much are the shipping costs to ...?

Here you find an overview about shipping costs.



How to claim a supply?

If you receive a defect, incomplete or wrong supply, please contact
We change the incorrect goods as soon as possible and without any costs for you.